If you are looking to return or exchange your order, please follow the terms and conditions below. We will do our best to assist you with the process. You can return the product within 7 days of its delivery, subject to the following conditions:
Returned items must be returned in original packaging.
Returned items must have no visible signs of use.
If you change your mind after placing an order, you can cancel it at any time before dispatch.
Claims of the nature of ‘Buyer remorse’ (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him/her) will not be entertained through this policy.
Given that all our products are meticulously handcrafted, there might be instances where slight variations occur, such as changes in color or pattern. It’s important to note that in such cases of minor adjustments, we won’t be able to accept returns.
All items in our inventory, including those featured in the Clearance Sale with minor dents, are considered non-returnable. Returns will only be accepted for products exhibiting significant damage, such as leakage or breakage.
For our clearance sale items, it’s important to note that some products, especially those with prints, may exhibit fading, and minor scratches might be present. However, rest assured that the functionality of these products remains at 100%, without any compromise.
If COPPER PORTAL has suspicion or knowledge that any of its Buyer are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then COPPER PORTAL may while reserving its rights to initiate civil and/or criminal proceedings against such Buyer and may also at its sole discretion suspend, block, restrict, cancel the user id of such Buyer and/or disqualify that Buyer from availing protection through this policy.
